The problem.

Your documentation is spread across a file share, a wiki, a ticketing system and years of email. People know the answer exists; finding it costs more than rewriting it. A model can help, but only if it respects who is allowed to read what, and only if someone can say whether it works.

How it works.

Three patterns we build, step by step

Permission-aware retrieval

Answers only from documents the person asking is allowed to open.

Asked in plain words Question

Top passages from the index Retrieve

Drop what they cannot open Check access

Or a refusal, never a guess Cited answer

Dropped: no access

Use whenPeople need answers from documents with different access rights.

Agent with human approval

The agent prepares the action. A person decides whether it runs.

Prepares the action Agent drafts

Reads it, says yes or no Person approves

Send, pay, update Action runs

If no: it stops

Use whenThe action touches money, customers, or records.

Evaluation gate before release

Agreed test cases decide when a system is ready, not a demo.

Real cases, agreed upfront Test set

The system answers each case Run

Accuracy, leakage, refusals Score

Only a pass goes through Release gate

Into production It ships

Fail: fix and run again

Use whenBefore anything reaches production.

What we do.

Knowledge assistants that answer from your documents, filter every passage against the permissions of the person asking, and cite their source or refuse.
Agents scoped to one job, with a person approving any action that touches money, customers or records.
A test set built from your real cases, agreed before the build, that decides when the system is ready.
Logging, cost tracking and monitoring, because systems that handle language degrade in ways ordinary software does not.

When this is the wrong answer

The task follows fixed rules with no judgement in it: that is automation, cheaper and deterministic. Or your documents are out of date and contradict each other: retrieval will surface the wrong answer faster. Fix the source of truth first.

Not sure this is the one you need?

That is what the first call is for. Thirty minutes, no slides, and an honest answer even if it is not us.

Book a free review

Often the honest answer Automation

Repetitive work handled by rules that give the same result every time. No model needed.

Connect what you already have Data integration

Your ERP, CRM and file shares kept in sync, so nobody retypes data between screens.

When nothing off the shelf fits Custom applications

A small internal tool built around how your team works, when no product fits.